1. Family: We know your pets are a part of your family. We want you to feel like you’re a part of ours.

2. Local shelter pets: From day one, we’ll provide thousands of dollars of free medical care each year to pets in Austin so that they’ll be ready for adoption.
3. Neighborhood schools: We will also attend school science days and career fairs to encourage the next generation of veterinarians.
4. We Love Historic Buildings: The Firehouse Building has been around for nearly one hundred years and we want to help maintain usage of this beautiful Austin architecture.
5. Specialty Referrals: We are within 20-minutes of three partners. We have great choices to get your pet the best specialized care if needed.
6. Sliding Doors: We designed exam rooms with sliding doors so we’ll never run over your pet (or its tail) when entering the room.
7. Tags: We engrave personalized Firehouse pet tags for our patients – as many as you want – forever! PS–we have cat sizes and dog sizes.
8. Grassy Space: Our hospital has nearby grassy space for day-boarded pets to enjoy.
9. Windows: We designed a huge viewing wall into our treatment area so you can see your pet at all times.
10. 24-Hour Phone Service: We provide 24-hour care by phone, so you know that we’ll always be there when you need us most.
11. The “Why”: Our culture is based on understanding why we are here and what we hope to achieve (building trusting relationships with clients, exceeding expectations, showing compassion, collaborating, fostering education)
12. Alternatives: We have partners in many alternative therapies to offer diverse treatment options including acupuncture work and more.
13. Proactive Measures: We like to plan ahead for fearful, anxious, and stressed pets. If you or your pet stress about visiting the vet, call us before your visit so we can plan a quick move through the lobby, have favorite treats ready, or create a pre-visit plan with medications or supplements for the appointment.
14. Smiling Faces:We have amazing, talented, happy team members who love taking care of you.

15. Coffee: Freshly brewed coffee from our local partner Dazbog will be served fresh daily.

16. Tours: We love to show off our hospital to clients and guests, at any time!
17. Comfy Lobby: For the short time you are in it, we want you and your pet to be comfortable.
18. We Smell Good! we work hard to not “smell like a vet clinic” because we are anti-stink.
19. Great Art: We partner with local pet artists to feature beautiful artwork on our walls. Studies show that viewing art reduces stress and increases joy.
20. Snacks! Nothing makes kids (and adults) happier than grabbing a snack and a drink in our lobby.
21. Kid Stuff: Toys, Firehouse coloring books, cartoons, and more to keep them occupied while we chat.
22. Local Nonprofits: We provide thousands of dollars of free medical care to local shelter pets each year (over $16,000 to date)!
23. Wine! We say “thank you” for giving us a try by giving you a bottle of red or white wine.
24. Follow-Ups: We want to make sure everything is going well, so we’ll reach out to you often.
25. Open Doors: There are no boundaries in our facilities. We want to partner with you in patient care. Ask us questions and join us in the treatment area.
26. Getting on the Floor: Most of our patients are more comfortable there and so are we.
27. Doctor Time: Our doctors take time to sit and chat because it’s the core of how we practice.
28. Comfort Room: We have special rooms for deep discussions or to say goodbye to a beloved pet. A separate exit to the outside gives our clients privacy for tough moments.
29. X-rays: We pinpoint issues with a state-of-the-art digital system providing quick, high-quality images.
30. Surgery Suite: We perform procedures in a dedicated suite full of the best medical devices available.
31. Referral Program: When you trust us enough to send us a new client, you both benefit!
32. Behavior Training: We work closely with Austin’s go-to “dog whisperers” on all behavioral issues.
33. Stress-Free Experience: We constantly strive to provide low-stress experiences for our patients and clients. We use Fear Free and Cat Friendly Practice techniques.
34. Cremation Services: We work with hand-picked cremation service companies because they treat our patients like their own pets.

35. We Do the Work: We will fill out and submit paperwork for rebates, rewards, insurance – it’s our job!

36. Wi-Fi and TV: Waiting is a pain and we minimize it… but if it happens, we have free Wi-Fi, TV, pet-focused coffee table books, and local magazines.
37. Scheduling: We care about flow and our schedule. Emergencies happen but we typically run on time.
38. Dental X-rays: Our digital system is crucial in providing the best care for your pet’s teeth.
39. Technician Team: Our vet techs are the best in the business, continually developing their skills. Plus, they bring their kind and positive attitudes to work each day.
40. Communication Training: We help team members become better communicators through ongoing education because it directly affects patient care.
41. Client Service Coordinators: Our talented front desk coordinators are here to facilitate every step of the process.
42. Efficient Design: We spend months with our architects designing each hospital to maximize functionality.
43. Preventive Care: Everything we do is to ensure our patients live long, happy, and healthy lives.
44. Puppies & Kittens: We provide discounted packages for the crucial early days, including spays and neuters.

45. Client Rewards Program: Your loyalty means a lot, and our program rewards you with special perks.

46. Drop-Offs: We know you’re busy, so we welcome early appointment drop-offs and late pick-ups.
47. No Hiding: Our patients are always close to our team so we can keep a watchful eye on them.
48. Digital Records: Our electronic medical record system is secure, accurate, and reliable.
49. Boarding, Grooming, Training, and Product Partners: We research and build relationships with Austin service providers and vendors so you can rely on our recommendations.
50. Lab: Our on-site and reference laboratories provide comprehensive diagnostics for our patients.