Mary loves developing relationships with clients, team members, and pets. She ensures that clients feel informed and empowered throughout their pets’ appointments. Clients appreciate her passion, empathy, and desire to ensure that all clients and pets are comfortable throughout their visit.

Mary’s favorite things about Firehouse are the Fear Free environment and how Firehouse offers the best quality veterinary care. She is Fear Free certified and teaches her team about proper techniques to help pets feel secure. She joined the Firehouse family in 2017 as a Veterinary Technician and Inventory Manager. Mary is excited to continue to help Firehouse thrive.
To continue growing as a manager, Mary enjoys attending continued education sessions and reading leadership books.

When not working, Mary enjoys exercising, working in her garden, and spending time with her family and pets. She has two dogs: Lana, a rescue Corgi who was born with swimmer’s syndrome, and Paco, a Chihuahua; and a Ball Python named Chubbsters.

Jo has a true desire to provide a caring and professional experience for each client at each visit. Her calm and gentle demeanor helps her do just that, as well as helps to alleviate patients’ fears and anxieties. She thoroughly ensures that all health concerns and medical needs are addressed by using clear communication and taking the time to connect with clients and their pets. Jo enjoys teaching clients about preventive care so that their pets can live happy, healthy lives.

Jo shares her heart with her four grandchildren and her dog Murphy, a Coton de Tulear. When not working, she enjoys working in her garden, making and drinking coffee, and dancing around her house to loud music.

Her approachable attitude, attentiveness, and knowledge make Alex a valuable Firehouse team member. She enjoys thoroughly explaining the entire appointment process, so clients know what to expect and can get all their questions answered. Her goal is for clients and patients to feel comfortable while also educating and empowering clients to make the best decisions about their pets’ healthcare needs. She is currently working toward her Fear Free certification.

Alex attended Austin Community College and supplemented her knowledge with on-the-job training. While her (sassy) cat, Tarot, holds a special place in her heart, Alex loves animals of all shapes and sizes and is looking forward to getting to know the clients and their pets.

Alexis has strong communication skills that make clients feel welcome and understood from their very first interaction with Firehouse. Clients appreciate that she is empathetic, considerate, and knowledgeable. Alexis ensures that all clients feel heard and that all their needs are met. She also enjoys teaching clients about the importance of preventive care, vaccinations, and yearly lab work.

Alexis comforts patients with cuddles and treats, as well as practicing Fear Free techniques. Her patience allows scared and nervous pets to acclimate so that they feel safe. She enjoys watching videos and reading veterinary articles about communication and safety in the workplace to develop her skills.

After beginning her schooling at Pensacola State in Florida, Alexis transferred to Austin Community College for a degree in business administration. She enjoys riding bikes through nature trails, weight lifting, and trying new foods. She even owned a small personal training business. Her heart belongs to her two Pomeranians named Lola and Louis.

Breanna’s positive and calm demeanor helps put clients and patients at ease when visiting Firehouse. She tries to read the patient’s cues and respect their boundaries to keep their stress level as low as possible.

Breanna is always learning by expanding her knowledge base with training courses and learning from coworkers. She likes to educate owners in their pet’s healthcare and well-being so that can care for them properly at home.

When not being distracted by all the cuteness at Firehouse, you will find her buried in a good book, spending time outdoors, or on a camping adventure with her husband and their daughter, Freja. Their furry family includes a Tortoiseshell cat named Tori, and two handsome Great Danes named Baldur and Fenrir.

Mollie begins each visit by taking the time to understand each pet’s unique needs. She listens intently to ensure the client’s concerns are addressed and makes sure to thoroughly explain the entire process so that they feel comfortable with their pet’s care. She utilizes fear-free techniques and is working toward her Fear-Free Certification. Mollie treats each patient as if they are her own, which allows her to really bond with the pet. She keeps her skills current by reading articles, watching informational videos, and collaborating with her co-workers. She is passionate about shelters and rescues and currently volunteers with Texas Humane Heroes.

Mollie grew up in Galveston, TX, but moved to Lubbock to attend Texas Tech University, where she received her Bachelor’s Degree in Multidisciplinary Education. She has three rescue dogs: Trixie, a Schnauzer mix; Baily, a Hound mix; and Avery, a Border Collie mix. When not working, Mollie loves spending time outdoors. She loves hiking at national parks and plans to one day visit every national park.

Cayli believes in being as transparent as possible, so she takes time to thoroughly explain the appointment process to clients to ensure they feel comfortable with the care their pets receive. She understands how stressful vet visits can be, and she strives to provide both owners and pets a stress-free experience. Cayli utilizes Fear Free techniques to comfort pets; she tries to understand what is causing a pet’s fear or anxiety and then provides appropriate care to help alleviate that fear. She enjoys teaching clients about preventative and dental care for their pets as well.

Cayli also values collaboration, both with her team and with clients. She works with each client to create the perfect plan for each individual pet; she also collaborates with her team members to help support them and learn from them. She is currently in school to receive her Veterinary Technician License, and she adapts the skills she learns in the classroom to help treat pets in the clinic. She also studied marine biology at A&M Corpus Christi.

With a special place in her heart for exotic animals, Cayli is comfortable working with a wide range of pets. She even owns a few exotic pets herself. Outside of work, she likes to watch movies, hike, camp, and any other outdoor activity. Her pets are Tardious Maximus (American Staffordshire/Chow mix); Rooney (Catahoula/Whippet mix); Dale (bobcat mix); Minnie (Domestic Short Hair); Perry and Yoda (Sulcata Tortoises); and Ferguson (Green Iguana).

Angie is empathetic, caring, and a strong advocate for each pet who comes into Firehouse. She works to establish trust with both the client and their pets before beginning treatment because she understands that collaboration is vital for the best patient care. To help nervous pets, she takes time to sit with the pets to help them feel comfortable before beginning treatments. This also allows her to learn each individual pet’s personality and needs.

Angie loves to educate clients on how pets can live longer, healthier lives, as well as learning more about animal dentistry. She attends continued education seminars to continue to learn and grow within the field and takes time to work closely with veterinarians to learn new techniques.

Currently, Angie is attending the Veterinary Technician Program through Penn Foster College. When not working, she enjoys bouldering, running and hiking trails, and camping with her husband and dogs, Bailey, a lab, and Penelope, a Dachshund/Jack Russell mix. She also races obstacle courses and runs Spartan races several times a year.

Transparency and clear communication are important to Anna-Lee. She forms quick and long-lasting relationships with clients as they appreciate her thorough communication skills and transparency. Anna-Lee always communicates ‘the why’ behind treatment plans and routine dental cleanings. Anna-Lee also checks in to make sure clients are comfortable with the entire process.

Anna-Lee works to ensure that pets receive the best care. She reads pets’ body language and adjusts her approach based on their comfort level and needs. She wants each pet to have the best experience when visiting Firehouse.

Anna-Lee is completing her prerequisites for dental hygiene at Austin Community College. Her goal is to then join the hygienist program.

She shares her home with her three pets: Waffles, a Corgi; Sloane, a Golden Retriever; and her soulmate, Zeus, a tabby cat. When not working, she likes to go to the gym, take her dogs hiking, and try new restaurants or specialty ice cream places.

Sarah finds fulfillment in helping pets live happy, healthy lives. She wants vet visits to not be scary or overwhelming for pets or their people. Sarah loves to educate pet owners on the importance of prevention and yearly lab work. In addition to answering any questions clients may have, she also provides resources for clients to review.

Sarah believes in the importance of Fear Free techniques. She is always willing to adjust the plan to make pets feel more comfortable. Her care goes beyond the clinic; Sarah cares about how pets do after their appointments as well. She also fosters pets in need of homes so that they can get out of the shelter.

Sarah attended Angelo State University, where she received a Bachelor’s in Animal Science. An avid animal lover, she shares her home with cats, dogs, horses, and fish. Sherlock is a Stafford Terrier mix and Sarah’s adventure buddy. Her six rescue cats are: Aoshi, Hubcap, Zant, Rudye, Cloud, and Eevee. She also has two horses: Ariel, a Polish Arabian Horse who has been Sarah’s best friend since Sarah was fifteen, and Pepper, a Quarter Horse. She’s learned a lot about animal body language from her horses. She has four fish tanks with a medley of fish.